Refund policy

We want you to be pleased with your purchase. Returns may be requested within 14 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging. Proof of purchase is required.

To request a return, please email kansaswoodshop@gmail.com before sending the item back. Returns sent without prior authorization may not be accepted. Return instructions and the appropriate return address will be provided by email.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable. We recommend using a trackable shipping service and carefully repacking fragile items, as we cannot issue a refund for an item damaged during return shipment.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged or you receive the wrong item, contact us within 48 hours at kansaswoodshop@gmail.com. Include photographs of the item, shipping box, label, and packing materials so we can evaluate the issue and make it right. Please retain all packaging until the claim has been resolved.

Exceptions and Final-Sale Items

Custom, personalized, or made-to-order woodwork cannot be returned unless it arrives damaged or differs materially from what was ordered.

Items clearly identified as decorative only, clearance, or final sale cannot be returned unless they arrive damaged or incorrect.

Because many of our ceramic pieces are individually made and one of a kind, natural variations in glaze, color, pattern, texture, and form are part of their character and are not considered defects. Any known condition issue will be disclosed in the product listing.

Refunds

We will notify you after the return has been received and inspected. If approved, the purchase price will be refunded to the original payment method. Your bank or card issuer may require additional time to process and post the refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make every effort to accommodate the request, but an order cannot be canceled after it has shipped.